Since our ingredients are all natural, each product is made to order in an effort to preserve the quality of each ingredient. Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our production time. 

Due to the high volume of orders especially during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 

If your order qualifies for free shipping, it will be sent via USPS Priority Mail.  Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at an IP location that is different from the billing address are subject to review, in which the customer will be contacted.

Shipping Rates
USPS Shipping Rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class Mail/Package or Priority Mail.

Damaged Packages
We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Photos showing the extent of the damage will help us. 

Wrong Address
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can be difficult to intercept a package that is already in transit. You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.